When we ship

All orders placed before noon (12) CET with DHL on a regular business day will ship the same day, provided the orders have been placed, paid and the items are in stock. Please check the stock status on the individual article pages.
If you are in doubt or in a hurry, please contact us at sales@colorfabb.com Orders placed before 3PM CET can potentially be shipped the same day, but only on request.

If your order is placed after noon, it will ship the next business day. Once we have shipped, you will receive an email with a notification and, if applicable, a link to track your shipment.

Orders placed with B2CEurope shipment option will ship with a 1 or 2 day delay so they have a slightly longer delivery time but in general have a lower shipping rate.

Questions about your shipment? Please contact us at logistics@colorfabb.com


Shipping options

We offer several shipping options. To give you an indication about the different options and costs, please click here to download the table (opens in a different screen).

In general we offer both DHL and postal options. Below we specify what this means in terms of options:

   Delivery 
 ServiceDescriptionEuropeRest of worldTracking available?
DHL ExpressThe fastest option1-2 days3-4 daysYes, full tracking
DHL EconomyMost convenient for Europe1-2 daysNoYes, full tracking
DHL Europlus an ParcelshopsThe best Benelux option1 dayNoYes, full tracking
DHL Parcel Connect and DHL Service pointsCountries: Germany, Austria, Poland, Spain, Portugal, Czech Republic, Hungary, Slovenia, United Kingdom,Ireland1-4 days NoYes, full tracking
B2C Parcel PremiumFastest among the postal options7 days14 daysYes, full tracking
B2C Parcel PlusGreat value postal option9 days21 daysLimited postal tracking
B2C Parcel LiteFor sample packs only (max 2kg)9 days21 daysOnly proof of posting


*DHL Parcel Connect

Maximum 1 package per shipment. Delivery days: Monday to Saturday, one delivery attempt. When not at home: delivery via mailbox (if no signature is required), then delivery attempt at the neighbors and if not succeeded then delivery to a DHL ServicePoint. Free second delivery attempt possible at the request of the addressee. Non-deliverable shipment goes back to sender. Track & trace available via dhlparcel.nl. Transport conditions in accordance with CMR, general conditions in accordance with GT & C DHL Parcel Connect, free insurance up to € 500 per package, standard signature for receipt .


Free shipping

Is available for certain countries. Please check the downloadable table to see your country applies

Please note: An XL spool is seen in our system as 4 regular spools (due to the extra weight and packaging). 

Track&Trace

After your order has left our warehouse you can trace its whereabouts using the track&trace code send to you by email. Track&Trace information will be send every evening at around 10 PM CET. Please visit the DHL or B2CEurope website to enter your track&trace code.

 

Pick-up Options

Pick-up is only available for customers from the Netherlands, Belgium and Germany. All pick-up orders need to be ordered and paid for through our website before pick-up. Please note that we are not a physical shop and no payments can be made on-site. Visiting us can only be done by appointment. Once you have chosen pick-up at colorFabb and have paid, contact us to make sure your parcel will be ready when you pick up.

Opening hours for pick-up: Mon-Fri 8.30 – 17.00.

 

Import duties

For international shipping (outside the EU), please note that surcharges may apply. These can be custom duties or import charges. Costs vary per country / territory and are not included in the shipping costs that are mentioned on the invoice. Unfortunately we cannot influence these extra costs and you can contact your local custom duties office for more information.

Nobody likes import duties, but click on the link below to find out if you have to pay for import duties when ordering (US customers, take note: you can order up to $ 800 without having to pay any import duties). This information was correct on the moment of publishing and is only to be used for indicative information. For up to date information regarding import duties, please contact your local customs office.

Download table import duties

 

 

Returns

Before returning any products want to make sure you’ve seen our ‘How to print with…’ tutorials and that you’ve contacted support@colorfabb.com with any issues you might be having with our material.
To arrange a return shipment use the Return form below or email support@colorfabb.com. Consumers have a right to return a product within 14 days of receipt, however filaments are consumables, we can only accept unopened, unused products. For international shipments it's 14 days from shipment.
Any returns after 14 days are refunded as store credit only. All returns are credited as store credit upon receipt for international orders or for Paypal / Credit card orders after 14 days of payment.
Please contact us before returning any orders, so we can make all the necessary arrangements.

The return address for packages is:
colorFabb B.V.
Bremweg 7
5951DK Belfeld (Venlo)
Tel  + 31 (0)77 - 466 40 15
Fax + 31 (0)77 - 397 14 14
E-Mail: support@colorfabb.com


Please always note the original order number with your parcel and use the form sent with the original order when returning your filaments. If no form is provided, please contact us at logistics@colorfabb.com so we can send you one.
Alternatively, you can use the form below:

 

To

  • If you would like to withdraw from the purchase, please fill out this form and send it back to us.


    To:
    colorFabb B.V.
    Bremweg 7
    5951 DK Belfeld
    Tel + 31 (0)77 - 466 40 15
    Fax + 31 (0)77 - 397 14 14
    E-Mail: support@colorfabb.com



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