Shipping

Pricing and available options for your country will show up in your shopping cart. You can also see the shipping options and prices by looking it up in the shopping cart and before placing the order.

Orders placed before noon CET, will ship the very same day if product is in stock. If you place your order after 12 CET and you need it shipped the same day, please contact us directly after placing the order so we can look into the options. All orders placed after this cut-off point will be shipped the next day. Please note that we only ship once your order is complete. On request we can do partial shipments at a small extra shipping fee.

If you have questions about our shipping options or have special requests please contact us at: sales@colorfabb.com

Shipping Options

We have chosen DHL as our new worldwide partner due to our mutual experience over the past years. We have found in DHL a partner with a commitment to bring the best possible service to our customers. DHL operates worldwide and has a variety of services, which are specified below. We have been able to get the best possible pricing for you, our customers. Not all options are available for all countries.
The services available are:

DHL ECONOMY SELECT (EXPRESS)
The premium Express option for our European customers

DHL EXPRESS (EXPRESS)
The premium Express option for all customers outside the EU. Also available for certain European countries as an overnight option.

DHL ECONOMY PARCEL (EUROPLUS)
The parcel option for certain Eastern European countries.

DHL EUROPACK (EUROPLUS)
One specific option for our German customers.

With the express options (the first two in the short list above) you also have the option to change the delivery address, etc. once you have received the notification that your order has shipped. This gives you complete control of your shipment:

DHL

 

Free Shipping

Free shipping within the EU applies to certain countries and does not apply to samples:

Country

Free shipping from

Austria

5 spools

Belgium

1 spool (not applicable to samples)

Bulgaria

5 spools

Switzerland

5 spools

Czech Republic

4 spools

Germany

1 spool (not applicable to samples)

Denmark

4 spools

Estonia

4 spools

Spain

4 spools

Finland

4 spools

France

4 spools

United Kingdom

4 spools

Greece

6 spools

Croatia

6 spools

Hungary

4 spools

Ireland

4 spools

Italy

4 spools

Lithuania

6 spools

Luxembourg

1 spool (not applicable to samples)

Netherlands

1 spool (or a minimum of 21 samples)

Poland

5 spools

Portugal

4 spools

Romania

5 spools

Sweden

4 spools

Slovenia

5 spools

 

Please note: An XL spool is seen in our system as 2 regular spools (due to the double weight). More questions? Check out our FAQ on shipping (https://support.colorfabb.com) or contact us at logistics@colorfabb.com

Track&Trace

After your order has left our warehouse you can trace its whereabouts using the track&trace code send to you by email. Track&Trace information will be send every evening at around 10 PM CET. Please visit the DHL website to enter your track&trace code.

 

Pick-up Options

Pick-up is only available for customers from the Netherlands, Belgium and Germany. All pick-up orders need to be ordered and paid for through our website before pick-up. Please note that we are not a physical shop and no payments can be made on site.
Please contact us to schedule your pickup, so we can make sure you order is ready and complete. Opening hours for pick-up: Mon-Fri 8.30 – 17.00.

 

Import duties

For international shipping (outside the EU), please note that surcharges may apply. These can be custom duties or import charges. Costs vary per country / territory and are not included in the shipping costs that are mentioned on the invoice. Unfortunately we cannot influence these extra costs and you can contact your local custom duties office for more information.

Nobody likes import duties, but click on the link below to find out if you have to pay for import duties when ordering (US customers, take note: you can order up to $ 800 without having to pay any import duties). This information was correct on the moment of publishing and is only to be used for indicative information. For up to date information regarding import duties, please contact your local customs office.

Download table import duties

 

 

 

Returns

Before returning any products want to make sure you’ve seen our ‘How to print with…’ tutorials and that you’ve contacted support@colorfabb.com with any issues you might be having with our material.
To arrange a return shipment use the Return form below or email support@colorfabb.com. Consumers have a right to return a product within 14 days of receipt, however filaments are consumables, we can only accept unopened, unused products. For international shipments its 14 days from shipment.
Any returns after 14 days are refunded as store credit only. All returns are credited as store credit upon receipt for international orders or for Paypal / Credit card orders after 14 days of payment.
Customers are responsible for return shipping costs unless the product arrives damaged or defective. Please contact us before returning any orders, so we can make all the necessary arrangements.

The return address for packages is:
colorFabb B.V.
Bremweg 7
5951DK Belfeld (Venlo)
Tel  + 31 (0)77 - 466 40 15
Fax + 31 (0)77 - 397 14 14
E-Mail: support@colorfabb.com
Please always note the original order number with your parcel and use the form sent with the original order when returning your filaments. If no form is provided, please contact us at logistics@colorfabb.com so we can send you one.
Alternatively, you can use the form below:

 

To

  • If you would like to withdraw from the purchase, please fill out this form and send it back to us.


    To:
    colorFabb B.V.
    Bremweg 7
    5951 DK Belfeld
    Tel  + 31 (0)77 - 466 40 15
    Fax + 31 (0)77 - 397 14 14
    E-Mail: support@colorfabb.com



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