IMPORTANT: Shipping during the December holidays will be limited as from December 20th until January 2nd 2020. In the weeks of Christmas and New Year's we will only ship on the Mondays (December 23rd and 30th). Please keep in mind the following schedule:
Shipped before December 21st: order before December 20th noon CET
Shipped before Christmas: order before December 23rd noon CET
Shipped before New Year’s: order before December 30th noon CET
When we ship
All orders placed before noon (12) CET with DHL on a regular business day will ship the same day, provided the orders have been placed, paid and the items are in stock. Please check the stock status on the individual article pages.
If you are in doubt or in a hurry, please contact us at firstname.lastname@example.org Orders placed before 3PM CET can potentially be shipped the same day, but only on request.
If your order is placed after noon, it will ship the next business day. Once we have shipped, you will receive an email with a notification and, if applicable, a link to track your shipment.
Orders placed with B2CEurope shipment option will ship with a 1 or 2 day delay so they have a slightly longer delivery time but in general have a lower shipping rate.
Questions about your shipment? Please contact us at email@example.com
We offer several shipping options. To give you an indication about the different options and costs, please click here to download the table (opens in a different screen).
In general we offer both DHL and postal options. Below we specify what this means in terms of options:
|Service||Description||Europe||Rest of world||Tracking available?|
|DHL Express||The fastest option||1-2 days||3-4 days||Yes, full tracking|
|DHL Economy||Most convenient for Europe||1-2 days||No||Yes, full tracking|
|DHL Europlus an Parcelshops||The best Benelux option||1 day||No||Yes, full tracking|
|DHL Parcel Connect and DHL Service points||Countries: Germany, Austria, Poland, Spain, Portugal, Czech Republic, Hungary, Slovenia, United Kingdom,Ireland||1-4 days||No||Yes, full tracking|
|B2C Parcel Premium||Fastest among the postal options||7 days||14 days||Yes, full tracking|
|B2C Parcel Plus||Great value postal option||9 days||21 days||Limited postal tracking|
|B2C Parcel Lite||For sample packs only (max 2kg)||9 days||21 days||Only proof of posting|
DHL Express on demand
*DHL Parcel Connect
Maximum 1 package per shipment. Delivery days: Monday to Saturday, one delivery attempt. When not at home: delivery via mailbox (if no signature is required), then delivery attempt at the neighbors and if not succeeded then delivery to a DHL ServicePoint. Free second delivery attempt possible at the request of the addressee. Non-deliverable shipment goes back to sender. Track & trace available via dhlparcel.nl. Transport conditions in accordance with CMR, general conditions in accordance with GT & C DHL Parcel Connect, free insurance up to € 500 per package, standard signature for receipt .
Please note that the B2C postal options are indicative. We depend on local postal and shipping companies, which do not always stick to our stated time schedule. We as colorFabb do not have any control over which service is being chosen. Once the item has shipped (as the status says in the email you have received) the parcel will be with you in due time. For a more time guaranteed delivery, please choose DHL.
Is available for certain countries. Please check the downloadable table to see your country applies
Please note: An XL spool is seen in our system as 4 regular spools (due to the extra weight and packaging).
After your order has left our warehouse you can trace its whereabouts using the track&trace code send to you by email. Track&Trace information will be send every evening at around 10 PM CET. Please visit the DHL or B2CEurope website to enter your track&trace code.
Pick-up is only available for customers from the Netherlands, Belgium and Germany. All pick-up orders need to be ordered and paid for through our website before pick-up. Please note that we are not a physical shop and no payments can be made on-site. Visiting us can only be done by appointment. Once you have chosen pick-up at colorFabb and have paid, contact us to make sure your parcel will be ready when you pick up.
Please note that orders placed before noon can be picked up as from 14:00 at the front desk at colorFabb the same day (when your goods are in stock). Orders placed after noon can be picked up the next day. In a hurry? Please call us before showing up so we can make sure your order is ready! Our daily opening times are from 9:00 – 16:30
For international shipping (outside the EU), please note that surcharges may apply. These can be custom duties or import charges. Costs vary per country / territory and are not included in the shipping costs that are mentioned on the invoice. Unfortunately we cannot influence these extra costs and you can contact your local custom duties office for more information.
Nobody likes import duties, but click on the link below to find out if you have to pay for import duties when ordering (US customers, take note: you can order up to $ 800 without having to pay any import duties). This information was correct on the moment of publishing and is only to be used for indicative information. For up to date information regarding import duties, please contact your local customs office.
Before returning any products want to make sure you’ve seen our ‘How to print with…’ tutorials and that you’ve contacted firstname.lastname@example.org with any issues you might be having with our material.
To arrange a return shipment use the Return form below or email email@example.com. Consumers have a right to return a product within 14 days of receipt, however filaments are consumables, we can only accept unopened, unused products. For international shipments it's 14 days from shipment.
Any returns after 14 days are refunded as store credit only. All returns are credited as store credit upon receipt for international orders or for Paypal / Credit card orders after 14 days of payment.
Please contact us before returning any orders, so we can make all the necessary arrangements.
The return address for packages is:
5951DK Belfeld (Venlo)
Tel + 31 (0)77 - 466 40 15
Fax + 31 (0)77 - 397 14 14
Please always note the original order number with your parcel and use the form sent with the original order when returning your filaments. If no form is provided, please contact us at firstname.lastname@example.org so we can send you one.
Alternatively, you can use the form below: