Although we check and double check everything we remain human beings and sometimes things to wrong. Please contact us at firstname.lastname@example.org and we will sort this out as soon as possible. Please always use the order number you received.
No worries, this happens. We understand... We will exchange this without a problem. Our requirement is that the spool is unopened and unused. Please send your spool back to the address below with a note containing your order number and the reason for sending it back. Once it is back in our warehouse, we will send you a new spool.
Once you have placed the order, you will receive a first email with an order number. This order number starts with a 2 (for example 2000012345). Not long after that you will receive a digital invoice by email with an invoice number starting with a 3 (for example 3000067890). As a reference the order number is placed below the invoice number.
The day the order ships you will receive another email from us with the tracking details of your shipment. This will be around 10 PM CET on the day your order has shipped.