Complaints
FREQUENTLY ASKED QUESTIONS
I received a faulty product, what can I do?
Although we check and double-check everything, we remain human beings and sometimes things go wrong.
Please contact us at logistics@colorfabb.com and we will sort this out as soon as possible.
Please always use the order number you received.
And what if I ordered the wrong diameter?
No worries, this happens. We understand.
We will exchange this without a problem when you live in Europe. Our requirement is that the spool is unopened and unused.
Please send your spool back to the address below with a note containing your order number and the reason for sending it back.
Once it is back in our warehouse, we will send you a new spool.
colorFabb B.V.
Bremweg 7
5951 DK Belfeld
The Netherlands