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Shipping

Frequently asked questions

Dear customer,

In view of the Corona outbreak and the various stringent measures in place to mitigate the spreading of the virus, we want to reassure our customers of the following:

  • colorFabb is and will remain running at full production capacity as long as the safety of our employees can be guaranteed.
  • Webshop orders which are in stock will be processed as usual, within 24 hours.
  • colorFabb will continue to ship parcels through DHL, world wide.
  • Due to the current situation lead times for custom orders can increase.

  • We advise you to keep an eye on the latest DHL status. This changes daily now. ColorFabb is NOT responsible for any delays in the DHL shipping process.

    You can check DHL's latest status here:

    DHL Parcel:

    Corona Update Parcel

    DHL Express:

    Corona Update Express

    Due to local shop closures DHL pick-up points may not be available. Please check locally if your pick-up point is still open (DHL aims to update this online, but cannot guarantee this information is up to date).

    In regards to delivery addresses, please ensure that there is someone present at the address you want your order delivered to. Given the restriction and added complications to DHL's network parcels are only offered once to your door and then either returned or sent to a local distribution or pick-up point.

    Increased shipping costs. Due to the ever-changing situation and increased measures on a local (national) level, DHL has implemented a surcharge on all shipments - a so-called emergency situation surcharge. In light of the situation most of our customers are in right now we as colorFabb have decided to take these extra charges for our own account for now. Shipping costs for our customers remain the same for the time being.

    Please do not hesitate to contact us at sales@colorfabb.com if you have any questions regarding our statement.

    Stay safe! Team colorFabb

    We ship daily and mostly from stock. Exceptions are when an item is out of stock and Color on Demand spools, which are made to order. Please check the stock levels when ordering. If not in stock we will have new stock produced mostly within a week or sooner and your order will be shipped then.

    Webshop orders placed and paid before noon (CET) will ship the same day. You will receive a notification with tracking details once your order has shipped. Is the link inactive? It can take up to 12 hours for your shipment to be visible within the DHL network.

    In a rush or need a large order shipped fast? Please contact us to discuss the options.

    Questions about your shipment? Please contact us at logistics@colorfabb.com

    We offer various shipping options, depending on the destination, where you can choose the one best fitting your urgency of the shipment.

    Shipping times are calculated from the moment the parcel leaves the colorFabb factory and are approximate lead times given by DHL to us. There can be various causes a shipment will be delivered later (customs and other delays). Please make sure that your order is being shipped to an address where the parcel can be received during office hours.

    For The Netherlands, Belgium and Germany we allow partial shipments. For all other countries we only ship when the entire order is complete.

    For most EU countries we offer a free shipping option. Please note that this is often not the fastest service available.

    Free shipping within the EU

    Within the EU we offer free shipping to a selected number of countries. The threshold for free shipping is based on the order value (calculated without VAT).
    See the table below if your country applies:

     

    Free shipping as from…

    Countries

     

    € 22,50

    The Netherlands, Germany, Belgium

     

    € 70,00

    France, United Kingdom*, Hungary, Croatia, Luxemburg, Austria, Poland, Slovenia, Slovakia, Czech Republic

     

    € 100,00

    Bulgary, Denmark, Greece, Ireland, Italy, Portugal, Spain, Romania

     

    € 150,00

    Estonia, Finland, Latvia, Lithuania, Sweden

    * UK free shipping applies until December 31st 2020. Due to uncertainty around the Brexit procedures regarding shipping the free shipping option will be reviewed in 2021.
    Note #1: free shipping only applies to mainland territories. Islands belonging to countries are calculated differently.
    Note #2: free shipping to these countries only applies to one of the DHL services, pre-selected by colorFabb. Customers are offered various service levels.

    After your order has left our warehouse you can trace its whereabouts using the track&trace code send to you by email. Please visit the DHL website to enter your track&trace code.

    Various shipping options have various lead times to many countries. When you check out we offer various options (at least 2) for you to choose from. With this you will see the lead times. Please note that these are estimated lead times given to us by DHL. Circumstances beyond our control (like custom delays, force majeure) can delay your package. We cannot be held responsible for this. The given lead times were accurate at the time of publishing. If you encounter a delay, please contact us. If you need filaments faster than we can supply through our regular channels, please contact us. Indicated lead times are from the moment of shipping.

    Dutch, Belgian and German customers can opt to collect their order at colorFabb. Please choose the Pick up at colorFabb option when checking out.

    Please note that all orders need to be ordered online and paid in advance. You will be notified when your order is ready. Please do not randomly show up right after ordering.

    DHL Options

    DHL is colorFabb's preferred partner for worldwide shipping. 

    DHL Express

    Guaranteed door-to-door delivery by the end of the next possible business day.

    • Time-sensitive international shipping needs
    • Proactive delivery notification available on request
    • Standard booking procedure and customer support
    • Available from and to all pickup and delivery locations worldwide

    DHL Economy Select

    Most convenient for Europe.
    Door to door delivery of single or multiple shipments and pallets within a certain number of days
     
    • For less urgent and usually heavier shipments
    • Fast and reliable delivery
    • Proactive delivery notification available on request
    • Limited collection and delivery locations
     

    DHL Global Mail

    A simple and cost effective postal service for mail up to 2kg.

    • No sorting and franking required
    • Mail is picked up by the DHL Express courier
    • The mail is handed over to Deutsche Post for delivery via the worldwide postal network.
    • Creation of shipment via your usual DHL Express customer number. Invoicing via the regular invoice.
    • Undeliverable mail will be returned for free

    DHL Europlus

    The best Benelux option

    DHL Europlus is developed for the business market. So do you ship to business customers in the B2B market? Then DHL Europlus is the solution. You choose DHL Europlus if:

    • You deliver to companies, handy in connection with the delivery times.
    • Your packages weigh up to 31.5kg.
    • Your packages meet the sizes 120x60x50 cm.
    • Note: the size of the package must be at least 15x11x3.5 (l, w, h) cm.

    DHL Parcel Connect

    In addition to DHL Europlus, an additional shipping option is available. DHL Parcel Connect has been developed for European shipments to consumers (private addresses).

    How does DHL Parcel Connect work?
     
    • Home delivery or parcel shop depending on country
    • At least 1 delivery attempt, 2 possible at the request of the recipient
    • Includes signature for receipt
     

    DHL Service Point

    If you send parcels via a DHL ServicePoint, you are sure that it is all right. You can also receive packages here. Handy, because then you do not run the risk of missing the delivery person.
     
    You will receive a message as soon as your package is ready. Don't forget to bring a valid ID to the store? Check the opening times of package points in your area via our DHL ServicePoint finder.
     
    Our DHL Lockers in public places are often available day and night.
     

    Do you have a question or suggestion?

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