Returns

Before returning any products, we want to make sure you’ve seen our ‘How to print with…’ tutorials and that you’ve contacted support@colorfabb.com with any issues you might be having with our material.

To arrange a return shipment send an email to sales@colorfabb.com. Consumers in the EU have a right to return a product within 14 days of receipt, however since filaments are consumables, we can only accept unopened, unused products. For international shipments it's 14 days from shipment.

You can exchange a product for another product after you have contacted us about exchanging it. Please use the return form for this.

• You can submit a return request within 14 days of receiving your order. After that, you have an additional 14 days to send the item back.
• To request a return, please contact us via sales@colorfabb.com.
• It is not mandatory to provide a "reason for return," but we recommend doing so to help prevent unnecessary returns.
• Do you want to return items without submitting a request? That’s also possible within 14 days of receipt, but processing your return will take longer. Always include a statement indicating your desire to withdraw.
• The item must be unused and undamaged. If the product is used or damaged, colorFabb may charge a depreciation fee of up to 100%.
• If a product/return shipment is damaged, colorFabb may also charge a depreciation fee.
• Do not write on or place stickers or tape on the original product packaging.
• Pack the returned items in an outer box to prevent damage during transport.
• The return shipment must be sufficiently prepaid by the consumer; the cost of return shipping is paid by the consumer.
• The consumer assumes the risk for the return shipment. We therefore recommend sending the package with tracking and keeping the shipping receipt, so you can file a claim with your carrier in case of loss.
• A refund will be processed as soon as possible, no later than 14 days after cancellation.