Returns, Exchanges & Refunds
Not completely satisfied with your order?
No problem, here’s how returns, exchanges and refunds work.
Return or Exchange
You can return or exchange your order within 14 days of receiving it.
Conditions
Products must be unopened, unused and in original condition.
Within these conditions, you can return your order at your own expense. We do not provide return labels.
Before sending your return, please include your order number and name inside the package so we can identify your return.
How can I return my order?
Did you order in the US or Canada?
Please do not send your return to our EU address.
Contact us first at sales@colorfabb.us, and we will guide you through the correct return process.
Did you order in the EU or the rest of the world?
You can send your return to:
colorFabb B.V.
Bremweg 7
5951 DK Belfeld
The Netherlands
Did we make a mistake with your order?
For example:
• Wrong color
• Incorrect product
• Production issue with the filament
Contact us at sales@colorfabb.com and include photos of the issue.
In these cases, we will check out for a solution.
Refunds
Once we receive your return, we’ll process your refund as quickly as possible.
In most cases, refunds are issued right away. Please allow up to one week for processing.